Department of Health and Social Care (DHSC) -
In May 2024, Dr Penny Dash was asked by the DHSC to conduct a review into the operational effectiveness of the Care Quality Commission (CQC). An interim report of her work, providing a high-level summary of her emerging findings, was published in July 2024. The review has found significant failings in the internal workings of CQC, which have led to a substantial loss of credibility within the health and social care sectors, a deterioration in the ability of CQC to identify poor performance and support a drive to improve quality - and a direct impact on the capacity and capability of both the social care and the healthcare sectors to deliver much-needed improvements in care. The report outlines the necessary changes to start improving the CQC.