Healthwatch England -
HealthWatch commissioned Panelbase to carry out an online survey covering two distinct groups who had an appointment with their GP practice in the past 12 months. Firstly, those who either expected or requested a referral for tests, diagnosis, or treatment, but didn't get one, and secondly, those who were referred for tests, diagnosis or treatment. Panelbase heard from 2,144 people overall. The figures quoted in this briefing are based on the 1,518 patients who fall into the second group - those who were referred for tests, diagnosis, or treatment. The survey was also shared via the Healthwatch network (1,825 respondents overall of which 1,458 respondents were in the “referred group”) and comments from both surveys are used to support the analysis and provide quotes for this briefing. Considering how long it can take for a patient to be told they are being referred, combined with the time it takes to get onto a waiting list, the total time the patient has been suffering from their symptoms or condition can be much longer than official waiting time statistics would suggest. There are gaps in measurement for some parts of the referrals process – creating a dangerous blind spot. This briefing shares people’s experiences and the impact behind these figures.