Patient Experience Library -
This report aims to demonstrate what the warning signs of harmful cultures look like. It looks at ten years of avoidable harm inquiry reports, and the organisational and professional cultures that lie at the heart of harm. It then tries to find patterns of behaviour that crop up time and again in health care disasters through the themes of teamwork, compliance, accountability, organisational learning and more.
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Changing configuration of health services
Commissioning
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Developments in primary and community care
Equality and diversity
Integrated care
Leadership and leadership development
Local authorities, public health and health inequalities
Mental health
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NHS finances and productivity
NHS measurement and performance
Patient involvement, experience and feedback
Patient safety
Quality of care and clinical outcomes
Regulation, governance and accountability
Social care
Workforce and employment
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