Tony Blair Institute for Global Change -
This report argues that the impact of AI in triage and navigation services could be transformational, improving safety and convenience for patients, increasing NHS productivity and reducing waiting times across the NHS, without the need to expand the workforce. Better use of AI in triage and navigation services through the GP could free up 29 million appointments each year, and deliver immediate productivity gains worth £340 million a year for call handlers and receptionists in 111 and general practice alone.