Urgent and emergency care improvement guide to contact hubs for primary, ambulance and clinical calls

NHS England -
This guide has been designed for providers and systems to consider embedding as good practice to reduce ambulance handover delays. The contents have been drawn from the Winter Improvement Collaborative which was set up to identify solutions to the problems facing the system over the winter period. Members of the collaborative were asked to co-design a series of plans and potential improvement measures, to be adapted and trialled at local level.

• Guidance
• NHS England - publications