Public Administration and Constitutional Affairs Committee -
This report of the annual scrutiny inquiry into the work of the Parliamentary and Health Service Ombudsman (PHSO) raised concerns with the PHSO continuing its policy of not considering less serious health complaints, introduced to reduce the backlog of cases resulting from the Covid-19 pandemic. The Committee also noted that it received written evidence that expressed dissatisfaction with the PHSO’s handling of complaints, and that the organisation failed to meet its targets for time taken to close cases, as reported in its annual report and accounts.