Local Government and Social Care Ombudsman -
This report, which looks at the data behind every adult social care complaint the Ombudsman has received over the twelve month period, shows there has been a nine per cent increase in complaints about charging. It also examines the impact the Ombudsman has on improving services through complaints. Over the past year, it has made 274 recommendations to authorities and providers to improve procedures or undertake staff training – a 19 per cent increase on the previous year.