Local Government and Social Care Ombudsman -
This report, which looks at the data behind every adult social care complaint the Ombudsman has received over the twelve month period, shows there has been a nine per cent increase in complaints about charging. It also examines the impact the Ombudsman has on improving services through complaints. Over the past year, it has made 274 recommendations to authorities and providers to improve procedures or undertake staff training – a 19 per cent increase on the previous year.
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Changing configuration of health services
Commissioning
Competition and choice
Consultations
Developments in primary and community care
Equality and diversity
Integrated care
Leadership and leadership development
Local authorities, public health and health inequalities
Mental health
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NHS finances and productivity
NHS measurement and performance
Patient involvement, experience and feedback
Patient safety
Quality of care and clinical outcomes
Regulation, governance and accountability
Social care
Workforce and employment
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