Local Government Ombudsman -
This report outlines how adopting an integrated approach to investigating complaints about health and social care can lead to significant benefits. It discovered that many of the problems experienced have been caused by the complex way in which health and social care is provided at a local level.
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Changing configuration of health services
Commissioning
Competition and choice
Consultations
Developments in primary and community care
Equality and diversity
Integrated care
Leadership and leadership development
Local authorities, public health and health inequalities
Mental health
New technologies
NHS finances and productivity
NHS measurement and performance
Patient involvement, experience and feedback
Patient safety
Quality of care and clinical outcomes
Regulation, governance and accountability
Social care
Workforce and employment
Categories
- Brexit
- Commissioning
- Competition and choice
- Consultations
- Covid-19
- Digital health and data
- Environment and sustainability
- Equality and diversity
- General election
- Integrated care, collaboration and partnership
- Leadership and leadership development
- Legislation and reform
- Mental health
- NHS finance
- NHS performance and productivity
- Patient involvement, experience and feedback
- Patient safety
- Primary and community care
- Public health and health inequalities
- Quality of care and clinical outcomes
- Regulation, governance and accountability
- Social care
- Voluntary and community sector
- Workforce and employment