Local Government Ombudsman (LGO) -
The LGO has seen a 130 per cent increase in adult social care complaints since it took on responsibility for registered private care providers in 2009. This report looks at these complaints in more detail.
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Changing configuration of health services
Commissioning
Competition and choice
Consultations
Developments in primary and community care
Equality and diversity
Integrated care
Leadership and leadership development
Local authorities, public health and health inequalities
Mental health
New technologies
NHS finances and productivity
NHS measurement and performance
Patient involvement, experience and feedback
Patient safety
Quality of care and clinical outcomes
Regulation, governance and accountability
Social care
Workforce and employment