The Healthcare Commission has published the national and individual trust results of the survey of patients who stay overnight in hospital. This is the third year of the survey, which captures the experiences of over 80,000 adult patients from all 169 NHS acute and specialist trusts in England. 54 per cent of respondents to the survey were admitted through A&E and 46 per cent were on a waiting list or had their admission planned in advance.
Positive findings included:
92 per cent of patients rated their overall care as “excellent”, “very good” or “good” with the proportion saying this ranging from 100 per cent in some trusts to 80 per cent in others
9 out of 10 patients who travelled to hospital by ambulance said they found the ambulance crew reassuring
Areas for improvement included:
more than two fifths said they were discharged without being told about the side-effects of medication, with the proportion saying this ranging from 60 to 16 per cent
of patients who needed help to eat their meals (a fifth of those surveyed), almost 40 per cent said that they never (18 per cent) or only sometimes (21 per cent) received help
(Healthcare Commission - press release)