Royal College of Physicians -
Outpatient care is the second most used NHS service in a patient's lifetime – in 2023/24, there were over 135 million outpatient appointments – yet it is associated with delays, poor communication and confusion caused by trying to navigate services. Following engagement with patients, health care professionals and NHS England, the Royal College of Physicians – in partnership with the Patients Association – has set out a vision to transform planned specialist care over the next decade, stating that it is currently inefficient and not fit for purpose.