The King's Fund -
This toolkit is a step-by-step guide to improving processes of care and staff–patient interactions, using a technique called Patient and Family-Centred Care. It aims to offer a simple way for health care organisations to show their commitment to patients’ experience of the care they receive while also attending to the wellbeing of the staff who deliver that care. The toolkit evolved from the Patient and Family-Centred Care programme. This initiative was run jointly by the Health Foundation and The King’s Fund to develop a small number of exemplary hospitals and a team of professional staff and managers who could demonstrate their achievements to others and bring sustainable improvement in patients' experience and outcomes.